• Documentation professional with web, telephony, networking, financial, and Internet experience.
• Strong project and people management skills.
• Self-directed with excellent writing, research, and quantitative skills.
• In-depth experience with content management systems and wikis, including Documentum, Astoria, Confluence, and Twiki

Technical skills

Documentation

• Administration guides
• API guides
• Corporate overviews
• Messaging guidelines
• Online help
• Press releases
• Process and procedures guides
• Reference guides
• Release notes
• Style guides
• Training materials
• Web sites

Web technologies and tools

• Adobe Acrobat
• Adobe Dreamweaver
• Adobe Fireworks
• Adobe FrameMaker
• HTML
• SGML
• Quadralay WebWorks
• Wikis (Confluence and Twiki)
• XML

Other tools

• Astoria CMS
• ClearCase
• ClearQuest
• Drupal
• Microsoft Office
• Microsoft Project
• Microsoft Visio
• WordPress

Yahoo, Sunnyvale, CA 2007 to present
Business Analyst/Senior Technical Writer

• Analyzing, documenting, and improving cross-functional business processes.
• Writing technical documentation, specifications, procedures, and presentations for network engineers and data center and operations staff.
• Created web-based project management tools, templates and websites to facilitate information sharing across Yahoo.
• Maintaining intranet wiki of technical and process documentation.
• Managing hardware infrastructure and tools projects.

Pay By Touch, San Francisco, CA 2006-2007
Director of Product Documentation

• Established documentation standards and processes for financial services company.
• Created Product Development Lifecycle documentation and processes in collaboration with cross-functional groups throughout company.
• Rolled out Confluence (enterprise wiki) to Product Management.
• Researched and wrote technical content for new and existing products and services.

Zhone Technologies, Oakland, CA 2000-2006
Manager of Technical Publications

• Hands-on manager of technical publications for next generation networking and telecommunications company.
• Hired and managed documentation staff.
• Developed documentation standards, processes and procedures.
• Wrote, edited, and delivered hardware and software documentation in hardcopy and online formats.
• Documented command line interfaces, Java APIs, GUIs, and Oracle database applications.
• Interfaced with multiple vendors to design and deliver product information.
• Researched, implemented, and maintained XML document database.

Ascend Communications/Lucent Technologies, Alameda, CA 1995-2000
Senior Technical Writer/Project Manager

• Member of large technical publications team at networking equipment company.
• Managed documentation projects for flagship products.
• Implemented web publishing standards and processes for intranet site.
• Wrote user guides, installation guides, administration guides, online help, and release notes for GUI applications, embedded operating systems, and hardware devices.

3Com, Santa Clara, CA 1995
Senior Technical Writer

• Documented remote access equipment for Personal Office division of 3Com.
• Wrote user guides, release notes, and Windows-based online help for the AccessBuilder, 3Com’s remote access concentrator.

Comtech Services, San Jose, CA 1992-1994
Senior Technical Writer/Supervisor

• Writer and supervisor for documentation consulting firm. Worked on a variety of projects for many companies in Silicon Valley.
• Interfaced with clients in Silicon Valley to represent Comtech.
• Wrote user guides, hardware installation guides, release notes, and online help for Hewlett-Packard, PiE Design Systems, and UB Networks.
• Supervised three writers at various locations.
• Consulted on ISO 9000 certification effort for UB Networks.
• Developed ISO procedures and templates using Word and Lotus Notes.

New Horizon Computer Learning Center, Santa Ana, CA 1992
Senior Technical Writer

• Courseware developer for end-user application training company.
• Developed classroom training manuals and exercises.
• Peer reviewed training materials.

DAAN Acupuncture and Herb Center, San Francisco, CA 1995-Present
Webmaster

• Webmaster and content provider for a retail Chinese herb and acupuncture center.
• Research hosting providers, tools, and new technologies.
• Developing content and perform day-to-day site maintenance.
• Implemented database-driven e-commerce storefront using Miva Merchant.

imbee, Emeryville, CA 2006
Contract writer for social networking startup

• Wrote terms and conditions.
• Created web messaging.
• Wrote investor information kit.
• Edited press releases.

Education

BA Mathematics/History (double major), University of California, Berkeley, CA.